Terms and Conditions

General

These Terms and Conditions apply to all transactions between you and Mini Maysie Makes (MMM).  Please read them carefully.  They do not affect your statutory rights.  We may change these Terms and Conditions at any time.  Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.  We do not accept amendments to these Terms and Conditions.  Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over email or on our website, you must be at least 18 years of age and accept delivery within the UK.  All email orders will be acknowledged within 24 working hours, and all orders placed on our website will be acknowledged electronically by e-mail.  Please note that any verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your online order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected.  (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). Your bespoke/personalised order will be accepted and the creation of a legally binding contract between you and us will take place upon receipt of payment from yourself.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. 

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged.  We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged.  We will inform you of the correct price and give you the opportunity to cancel the order.  Prices are in GBP, all other currencies are exclusive of UK VAT, taxes and duties, these will be calculated at the checkout.  All prices are exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website.  Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store/at events or by email.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order.  If a product becomes unavailable we may offer you an alternative. 

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store.  We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website.  Similarly, our store/event is under no obligation to honour any website price or promotion in the event that they differ from those in-store/event.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced.  If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order.  We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Order Processing

Once we have received your online order and payment, we will pick, pack and dispatch the item.  We will aim to pick & pack your order the same day, ready for collection by the delivery service the following working day. Should your order contain a bespoke/personalised item, we will notify you of a timescale of for delivery of your bespoke/personalised item but will ask if you would like the additional items sent prior to your bespoke/personalised order being ready. Additional postage charges may apply.

Delivery

​We are committed to ensuring your order is dispatched on time and sent via the delivery service selected when you placed your order.  Once your parcel leaves us, its journey depends on our trusted carriers.  While orders are usually delivered as expected, unforeseen delays can occasionally occur.

If your order hasn’t arrived as anticipated, we recommend checking the tracking for any updates.  If you need further assistance, please don’t hesitate to reach out to us.

All UK Mainland orders are charged as priced on each order.  Once you have placed an order it will be dispatched the next day depending on the time or service chosen when the order was placed.  If for any reason you refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred.

When using a courier service, certain areas of the UK will incur additional charges, or experience delivery delays longer than advertised. These areas are (but not exhaustive) as follows: Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE).

Some orders can take longer to prepare or require special care due to size and weight, if we suspect your order may get held up we will contact you using the contact details supplied by you on your order.  If the cost of delivery to you is significantly higher than the amount paid due to size and weight restrictions we reserve the right to contact you to discuss the charges with a view to amend the amount paid for delivery. Please note that we are unfortunately, no longer able to ship to Northern Ireland (BT).

Availability

All information provided on the products on this website is intended as a guide only.  Dimensions and weights are only approximate, as are colours.  If you are ordering goods that are out of stock we will dispatch them when they are made by us/received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control.  As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only.  We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Colour Reproduction

We have made every effort to reproduce colours on our website as accurately as possible.  However, different computers and mobile devices reproduce colours in slightly different ways, so exact colour matches are not yet possible over the internet.

This means that when you order products from our website, colours may differ from what you see on the screen.  For this reason we detail the main colour of each fabric used.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.  We are required by law to inform you that sales can be conducted in English only. 

Other

All correspondence must be in English.

Our usual opening hours are Monday to Saturday 9.30am to 5pm.

Should you wish to contact us, please feel free to email us: Here